Outage in Airship

Investigating an issue with the Targeting & Personalization component

Resolved Minor
March 20, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Since 5:54 AM Pacific time, we are investigating an issue involving the Targeting & Personalization component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship Targeting & Personalization
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/20/2023 02:26PM

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

MONITORING almost 2 years ago - at 03/20/2023 01:30PM

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

IDENTIFIED almost 2 years ago - at 03/20/2023 01:19PM

Since 4:30 AM Pacific time, we have been experiencing an issue that is resulting in delays when sending push notifications using Targeting & Personalization component or attribute personalization.

We have identified the source of the issue and are currently working on a fix.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING almost 2 years ago - at 03/20/2023 12:54PM

Since 5:54 AM Pacific time, we are investigating an issue involving the Targeting & Personalization component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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