Outage in Airship

Investigating an issue with the Web Dashboard component

Resolved Major
April 01, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Since 9:06 AM Pacific time, we are investigating an issue involving the Web Dashboard that is resulting in Journey maps not properly loading. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship Web Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/01/2023 07:03PM

This incident has been resolved.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

MONITORING over 2 years ago - at 04/01/2023 06:14PM

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING over 2 years ago - at 04/01/2023 04:06PM

Since 9:06 AM Pacific time, we are investigating an issue involving the Web Dashboard that is resulting in Journey maps not properly loading. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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