Outage in Airship

Investigating an issue with delay in sends that includes segmentation

Resolved Minor
September 09, 2025 - Started about 2 months ago - Lasted about 9 hours

Incident Report

Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization. Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary). Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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Latest Updates ( sorted recent to last )
about 2 months ago - at 09/09/2025 02:22AM

[in progress]
Our engineering team has found the source of the issue. We are currently monitoring the system.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

about 2 months ago - at 09/09/2025 01:08AM

Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization. Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary).
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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