Outage in Airship

Issues with evaluating tags, events, and attributes

Resolved Minor

March 03, 2026 - Started about 2 months ago - Lasted about 9 hours

Incident Report

Summary AI Generated

Airship experienced delays in message deliveries that used tags, events, or attributes for segmentation, affecting APIs, Mobile Messaging, Web Notifications, and Email Messaging for 8.5 hours. Messages without segmentation criteria continued to function normally during the incident. The engineering team identified the root cause, processed the backlog of delayed messages, and restored normal service while monitoring for full recovery.

Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Components affected

Airship Mobile Messaging Airship APIs Airship Email Messaging Airship Web Notifications

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Latest Updates ( sorted recent to last )

about 2 months ago - at 03/03/2026 07:41AM

[in progress]
Our engineering team has found the source of the issue.The backlog of delayed message deliveries has now been processed.We are currently monitoring the system to ensure a full recovery.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

about 2 months ago - at 03/03/2026 07:32AM

Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally.
Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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