Outage in Airship

Increased Error Rates and Latencies

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted 1 day

Incident Report

Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS.SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship Performance Analytics Airship SMS Messaging

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Latest Updates ( sorted recent to last )
2 days ago - at 10/20/2025 02:52AM

[in progress]
Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system.Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2 days ago - at 10/20/2025 12:00AM

Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS.SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected.

Our engineering team is currently monitoring the issue.

We will update our status page as soon as we have more information.

Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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