Outage in Airship

Mixed Segmentation Delay

Resolved Minor
December 10, 2025 - Started 4 days ago - Lasted about 10 hours

Incident Report

Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally.Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information.Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Components affected
Airship Mobile Messaging Airship Web Notifications Airship Email Messaging Airship SMS Messaging

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Latest Updates ( sorted recent to last )
4 days ago - at 12/11/2025 01:33AM

[in progress]
Our engineering team has implemented a fix and confirmed that delivery delays related to mixed segmentation are no longer occurring.We are currently monitoring the system.Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

4 days ago - at 12/11/2025 12:45AM

Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally.Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information.Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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