Outage in Airship
Investigating an issue with the Mobile Messaging component
Resolved Minor
May 05, 2026 - Started 4 days ago
- Lasted about 18 hours
Incident Report
Summary AI Generated
Airship experienced a service degradation affecting Mobile Messaging, Web Notifications, Email Messaging, and SMS Messaging components, causing delivery delays for non-broadcast messages and issues with features relying on attributes, personalization, and mixed segmentation. The engineering team identified and resolved the primary issue after several hours, though some customers continued to experience delays with personalized messaging features. The incident lasted 17.5 hours with full service restoration completed by the engineering team.
Since 10:14 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship Mobile Messaging Airship Web Notifications Airship Email Messaging Airship SMS MessagingTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
3 days ago - at 05/05/2026 03:11PM
[in progress]
Our team is actively monitoring the issue and working to restore a full recovery. Customers using features that rely on attributes, personalization, and other mixed segmentation will still experience delays.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
4 days ago - at 05/05/2026 11:15AM
Our engineering team has identified the source of the issue and the system has recovered. We are continuing to monitor for any other issues.
Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
4 days ago - at 05/05/2026 10:37AM
As of 9:55 AM PST / 16:55 UTC, we are actively investigating a service degradation that is resulting in delivery delays for non-broadcast messages.Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
4 days ago - at 05/05/2026 10:14AM
Since 10:14 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Latest Airship outages
Investigating an issue with the APIs component - about 2 months ago
Issues with evaluating tags, events, and attributes - 2 months ago
Delays with Attributes and Tags Segmentation - 3 months ago
Delays with Attributes and Tags Segmentation - 3 months ago
SMS/MMS deliveries delayed on Verizon Wireless - 4 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
