Outage in Aiwyn

PayNow+ Client Email Processing Delayed

Resolved Major

December 08, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

Starting Wednesday (December 3rd) evening, the email inbox used to receive posted invoice files for PayNow+ firms configured with CCH Axcess stopped accepting incoming messages. These email submissions are required for PayNow+ to process and deliver invoice emails to end customers. As a result, invoice-related emails for affected firms have not been delivered as expected. We will continue to provide updates on this page until full resolution. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/10/2025 01:02AM

This incident has been resolved.

INVESTIGATING 3 months ago - at 12/10/2025 01:01AM

Emails are now processing successfully. Invoices generated between Wednesday, December 3 at 7:00 p.m. EST and Sunday, December 7 at 12:00 a.m. EST were affected by this issue.

INVESTIGATING 3 months ago - at 12/08/2025 03:18PM

Starting Wednesday (December 3rd) evening, the email inbox used to receive posted invoice files for PayNow+ firms configured with CCH Axcess stopped accepting incoming messages. These email submissions are required for PayNow+ to process and deliver invoice emails to end customers. As a result, invoice-related emails for affected firms have not been delivered as expected.
We will continue to provide updates on this page until full resolution. Thank you for your patience.

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