Outage in Aiwyn

Service Disruption: Severe Data Update Delays

Resolved Major

September 18, 2025 - Started 6 months ago - Lasted about 10 hours
Official incident page

Incident Report

We've identified an issue with our automated process that ingests data from Practice Management systems into Aiwyn. Overnight updates to clients, contacts and AR data are severely delayed by multiple hours. Our technical teams are working diligently to address this issue and we will provide an update within the next 2 hours. If you have any further questions please contact our support team at support@aiwyn.ai. Thank you.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/18/2025 11:55PM

Thank you again for your patience today while our team worked to resolve this issue. All delayed records have been successfully processed and everything is processing as expected now. If you have any further issues or questions please contact our team at support@aiwyn.ai

IDENTIFIED 6 months ago - at 09/18/2025 05:37PM

Our technical teams are continuing to work to address the impact of delayed data updates. We appreciate your patience and apologize for the delay and impact this may be causing for you and your clients. We will provide another update in the next 4 hours, if you have any further questions please contact support@aiwyn.ai.

IDENTIFIED 6 months ago - at 09/18/2025 01:55PM

We've identified an issue with our automated process that ingests data from Practice Management systems into Aiwyn. Overnight updates to clients, contacts and AR data are severely delayed by multiple hours. Our technical teams are working diligently to address this issue and we will provide an update within the next 2 hours.

If you have any further questions please contact our support team at support@aiwyn.ai. Thank you.

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