Outage in Akamai Identity Cloud

Latin America connection issues for Identity Cloud

Resolved Minor

October 10, 2020 - Started over 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Operations has been alerted to Identity Cloud issues in Latin America. At this point, it appears as though the whole region was having connectivity issues and is just now coming back online.

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Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 10/10/2020 10:23PM

AWS has corrected the problem and reported the following on their status site (https://status.aws.amazon.com/#SA_block):
3:05 PM PDT We are investigating internet connectivity issues in the SA-EAST-1 Region.
3:11 PM PDT Between 2:26 PM and 3:00 PM PDT, customers experienced issues connecting to the SA-EAST-1 Region from the internet and other AWS Regions. The issue has been resolved and all services are operating normally.

All services are back on line as of ~3:00 PM PDT

INVESTIGATING over 5 years ago - at 10/10/2020 10:04PM

Operations has been alerted to Identity Cloud issues in Latin America. At this point, it appears as though the whole region was having connectivity issues and is just now coming back online.

Latest Akamai Identity Cloud outages

API timeouts and error rate - about 4 years ago

Customer Insights login issues - about 4 years ago

Hosted Login increased error rate - over 4 years ago

Customer Insights unavailable - almost 5 years ago

Possible intermittent API call timeouts or latency - about 5 years ago

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