Outage in Akamai

Edge delivery issues on Safari browser

Resolved Minor
November 17, 2022 - Started over 2 years ago - Lasted about 18 hours
Official incident page

Need to monitor Akamai outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Akamai, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with Safari browser related to the error: "Safari can't open the page / cannot parse response". We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 11/18/2022 11:23AM

We have rolled back the release which we believe has caused this issue, as of 10:50 UTC on November 18, 2022. Based on the current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.

Customers and partners can view additional details about the incident, by logging in to https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications or reaching out to Akamai Support

IDENTIFIED over 2 years ago - at 11/18/2022 08:59AM

We have identified the potential cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.

IDENTIFIED over 2 years ago - at 11/18/2022 05:08AM

We have identified the potential cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.

INVESTIGATING over 2 years ago - at 11/18/2022 03:29AM

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai community https://community.akamai.com/customers/s/feed/0D54R00009LcOlxSAF. We will provide an update within the next 4 hours.

INVESTIGATING over 2 years ago - at 11/18/2022 02:32AM

We are investigating an issue with Safari browser related to the error: "Safari can't open the page / cannot parse response". We are actively investigating the issue and will provide another update within the next 60
minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook