Certificate Provisioning Service (CPS) issues

We can confirm that the issue is now resolved as of 09:26 UTC on May 18, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We continue monitoring the service. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will provide another update as we make progress.

We have implemented a workaround for this issue as of 7:05 UTC on 18 May, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM. We will provide another update as we make progress

We are investigating a recurrence of the previous CPS issue (https://www.akamaistatus.com/incidents/bf13wbw04259). We are actively investigating the issue and will provide another update within the next 120 minutes.

Customers and partners can view additional details about the incident by logging in to https://community.akamai.com/customers/s/feed/0D54R00009raLLzSAM or reaching out to Akamai Support.