Network issues in Chicago

We can confirm that the issue is now resolved as of 17:55 UTC on 16 January 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of 13:30 UTC on January 16, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX. We will continue to monitor to ensure that the impact has been fully mitigated.

We continue to work with our service provider, and steps to mitigate the underlying issue are being implemented. We will provide another update as we make progress.

Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX

We continue to work with our service provider, and steps to mitigate the underlying issue are being implemented. We will provide another update as we make progress.
Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX

Our third party provider has identified the cause of the issue, and a fix is being implemented. We will provide another update as we make progress.

Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX

Our third party provider has identified the cause of the issue, and a fix is being implemented. We will provide another update as we make progress.

Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX

We are continuing to investigate this issue. We have updated the title from "Edge Delivery Issues in Chicago" to "Network Issues in Chicago" as multiple services like Prolexic, EDNS, Edge delivery (not limited to) are impacted. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000ASOSvSSQX

We will provide an update within the next 60 minutes.

We are investigating a network connectivity issue with Edge Delivery in Chicago related to availability with connection failures. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.