NetStorage Issues

We can confirm that the issue is now resolved as of 14:42 UTC on Feb 29, 2024 and the service has resumed normal operations. Customers and partners can view additional details about the incident, by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AYZojBSQT or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for which we believe may have caused this issue and will continue to monitor to ensure that the impact has been fully mitigated.

The impact is limited to uploads using a specific client so customers can use SFTP or CLI for uploads as a workaround. We are continuing to investigate this issue.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AYZojBSQT. We will provide the next update as we make progress.

We are investigating an issue with NetStorage related to connection failures with internal server errors. We are actively investigating the issue and will provide another update within the next 60 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.