Outage in Akamai

Akamai Control Center Issues

Resolved Minor
October 04, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue with EdgeWorkers related to errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Components affected
Akamai Control Center
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/04/2024 09:05AM

We can confirm that the issue is now resolved as of 05:51 UTC on 4 October 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

MONITORING 3 months ago - at 10/04/2024 06:09AM

We have implemented a fix for this issue as of 05:51 UTC on 4 October 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will continue to monitor to ensure that the impact has been fully mitigated.

IDENTIFIED 3 months ago - at 10/04/2024 04:26AM

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will provide the next update as we make progress.

INVESTIGATING 3 months ago - at 10/04/2024 02:09AM

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AxkExkSQE. We will provide the next update as we make progress.

INVESTIGATING 3 months ago - at 10/04/2024 01:28AM

We are investigating an issue with EdgeWorkers related to errors. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.
If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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