mPulse Dashboard and Alerting Degradation

We can confirm that the issue is now resolved as of 20:04 UTC on 2nd January, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000B4dHL7SQM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have identified the cause of the issue, and a fix is being implemented. During this time, mPulse alerting may be erratic while data repopulates. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4dHL7SQM. We will provide an update within the next 60 minutes.

We are investigating an emerging issue with mPulse related to a real-time dashboards resulting in lack of dashboard and alerting availability beginning at ~18:24 UTC on 2nd January, 2024.. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.