EdgeKV Open API calls issues

We can confirm that the issue is now resolved as of 19:41 UTC on January 17th, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of 19:41 UTC on January 17th, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000B4LkZnSQK. We will continue to monitor to ensure that the impact has been fully mitigated.

We are investigating an emerging issue with EdgeKV related to API calls failing that could result in inability to onboard new customers and/or modify existing EdgeKV configurations. The issue appears to have started at approximately 18:15 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.