Configuration Deployment Issues

We can confirm that the issue is now resolved as of 20:06 UTC on January 23, 2025, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We became aware of an issue with Configuration Deployment in "WEB & DATA CENTER SECURITY > Security Configurations > Site Shield > Request new map" in Akamai Control Center, where users may see that the request is getting stuck in pending approval when they are trying to request a new map. The issue lasted between 21:45 UTC on January 22, 2025 and 20:06 on January 23, 2025. We have rolled back a release which we believe may have caused; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai https://community.akamai.com/customers/s/feed/0D5Do00001zSkGwKAK. We will continue to monitor to ensure that the impact has been fully mitigated. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.