Automated Call Distribution issues Akamai main support phone number

We can confirm that the issue is now resolved as of 23:28 UTC on February 02, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000021ozi2KAA or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of 23:28 UTC on February 02, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000021ozi2KAA. We will continue to monitor to ensure that the impact has been fully mitigated.

We are investigating an emerging issue with Automated Call Distribution main phone number. Customers that are calling to get support from Akamai Technical Support, SOCC, BOCC will not be able to connect. In the meantime, please use Akamai Control Center to open tickets and request a call back if the issue is urgent, you can also email your support request to support@akamai.com. We are actively investigating the issue and will provide another update within the next 60 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.