Case Ticketing Issues

We can confirm that the issue was mitigated at 20:10 UTC on February 17, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5Do000023mYWuKAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of 20:10 UTC on February 17, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000023mYWuKAM. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000023mYWuKAM. We will provide an update within the next 60 minutes.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5Do000023mYWuKAM. We will provide an update within the next 60 minutes.

We are investigating an emerging issue with the Case Ticketing system related to the inability to create tickets. We are actively investigating the issue and will provide another update within the next 30 minutes.

We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.