Outage in Akeneo

SDM Workflows Not Working

Resolved Major
August 21, 2025 - Started 2 months ago - Lasted 23 minutes
Official incident page

Incident Report

We are aware of an issue where workflows in SDM are not working as expected. Our team has identified the root cause, and a fix is being developed.
Components affected
Akeneo Supplier Data Manager

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2025 10:27AM

Workflows were not working as expected in SDM for 90 minutes. No step progress or data was affected.

IDENTIFIED 2 months ago - at 08/21/2025 10:07AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 08/21/2025 10:06AM

We are aware of an issue where workflows in SDM are not working as expected. Our team has identified the root cause, and a fix is being developed.

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