Outage in Akeneo

Slowness on extraction step

Resolved Minor

February 11, 2026 - Started 14 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Akeneo Supplier Data Manager

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 02/11/2026 01:43PM

This incident has been resolved.

MONITORING 14 days ago - at 02/11/2026 01:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 02/11/2026 11:40AM

The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.

INVESTIGATING 14 days ago - at 02/11/2026 10:08AM

We are currently investigating this issue.

Latest Akeneo outages

Erroneous reference entity pagination links - 7 days ago

Increased errors on job processing - 27 days ago

Slowness and errors observed - 28 days ago

PIM service unavailable for Australian region - about 1 month ago

Service Unavailable due to HTTPS Certificate Issue - about 1 month ago

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