Outage in Akeneo
Erroneous reference entity pagination links
Resolved MinorIncident Report
We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records.
This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET.
Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link.
We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 02/18/2026 04:23PM
The fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional.
We appreciate your patience and understanding while we worked to resolve this issue.
IDENTIFIED
7 days ago - at 02/18/2026 11:10AM
We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records.
This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET.
Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link.
We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.
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