Outage in Akeneo
Apps no longer listed on the Akeneo App Store
Resolved MajorIncident Report
Summary AI Generated
Akeneo experienced a major incident where apps were no longer listed on the App Store, preventing customers from accessing apps across all regions starting at 6pm UTC. Users encountered "App no longer listed on the Akeneo App Store" messages on the Connected Apps page, though synchronization jobs to third-party systems continued working properly. The issue was resolved after 51 minutes when the team identified and implemented a fix, restoring full access to apps.
Customers report not being able to access Apps since 6pm UTC, across all regions.
You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page.
Our team is actively working on identifying the root cause of the problems.
Components affected
Akeneo App for ShopifyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/11/2026 07:34PM
The incident is now resolved. Access to apps is back and fully operational.
We apologize for the inconvenience, and thank you for your patience while we were solving the issue.
IDENTIFIED
about 1 month ago - at 06/11/2026 07:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/11/2026 07:10PM
Synchronization jobs to third party systems are verified to be working properly.
The incident is limited to listing the App from the App Store.
INVESTIGATING
about 1 month ago - at 06/11/2026 06:46PM
Customers report not being able to access Apps since 6pm UTC, across all regions.
You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page.
Our team is actively working on identifying the root cause of the problems.
Latest Akeneo outages
Delayed job and rule execution in US region - 14 days ago
Shopify App synchronization issues - 23 days ago
Degraded performance resulting in slow or failing page loads for products and offers in Activation - 30 days ago
Instance unavailability affecting a subset of customers - about 1 month ago
Permissions unexpectedly disabled across roles - about 1 month ago
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