Alation Outage History

Alation experienced a 29.9-hour service disruption caused by an expired token that prevented a backend service from writing query results to storage, resulting in failed agent interactions. The issue specifically affected customers using Alation AI features and agent interactions, while all other platform functionality remained operational. The service was restored by recycling the affected tenant as a temporary mitigation, and the incident was fully resolved with ongoing monitoring for system stability.

The Alation agent service experienced a 6.6-hour interruption affecting some customers in the US-East-1 and US-West-2 regions. The service disruption was remediated and the incident was resolved after monitoring confirmed no recurrence of the error.