Outage in AlertOps

Intermittent delays and failures with outgoing SMS messages

Resolved Minor
December 10, 2021 - Started about 3 years ago
Official incident page

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Outage Details

AlertOps is currently experiencing Intermittent delays and failures with some outgoing SMS messages. Customer may not receive some SMS messages or may get delayed delivery of others, while SMS messages are still going through as well. All other outbound messaging services (voice, email, push, chat) are operational and not impacted by this issue. We are monitoring our downstream provider as they are working on the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/10/2021 11:12PM

This incident has been resolved.

MONITORING about 3 years ago - at 12/10/2021 10:13PM

The downstream provider has mitigated the issue and they are now monitoring the recovery.

INVESTIGATING about 3 years ago - at 12/10/2021 09:39PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 12/10/2021 09:37PM

AlertOps is currently experiencing Intermittent delays and failures with some outgoing SMS messages. Customer may not receive some SMS messages or may get delayed delivery of others, while SMS messages are still going through as well. All other outbound messaging services (voice, email, push, chat) are operational and not impacted by this issue. We are monitoring our downstream provider as they are working on the issue.

Latest AlertOps outages

AlertOps Android mobile app intermittent push notification delivery issues - 8 months ago
Inbound API processing issue - about 1 year ago
AlertOps web app intermittent connectivity issues - over 2 years ago
Inbound errors and high latency - over 2 years ago
Delays in workflow module - almost 3 years ago

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