Outage in AlertOps

Intermittent delays and failures with outgoing SMS messages

Resolved Minor
December 10, 2021 - Started almost 4 years ago
Official incident page

Incident Report

AlertOps is currently experiencing Intermittent delays and failures with some outgoing SMS messages. Customer may not receive some SMS messages or may get delayed delivery of others, while SMS messages are still going through as well. All other outbound messaging services (voice, email, push, chat) are operational and not impacted by this issue. We are monitoring our downstream provider as they are working on the issue.
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Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 12/10/2021 11:12PM

This incident has been resolved.

MONITORING almost 4 years ago - at 12/10/2021 10:13PM

The downstream provider has mitigated the issue and they are now monitoring the recovery.

INVESTIGATING almost 4 years ago - at 12/10/2021 09:39PM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 12/10/2021 09:37PM

AlertOps is currently experiencing Intermittent delays and failures with some outgoing SMS messages. Customer may not receive some SMS messages or may get delayed delivery of others, while SMS messages are still going through as well. All other outbound messaging services (voice, email, push, chat) are operational and not impacted by this issue. We are monitoring our downstream provider as they are working on the issue.

Latest AlertOps outages

Inbound SMS ACK/Assign/Close failing - 4 months ago
AlertOps US VOIP provider outage - 9 months ago
AlertOps Android mobile app intermittent push notification delivery issues - over 1 year ago
Inbound API processing issue - almost 2 years ago
AlertOps web app intermittent connectivity issues - about 3 years ago

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