Intermittent Broker API Timeouts

The issue has been resolved, and all services are operating normally. Thank you for your understanding while we ensured everything was back to normal.

We have deployed a fix, and service performance is improving. Our team continue to monitor response times to confirm a full recovery.

Services performance has shown improved stability, and error rates have decreased. However, we continue to observe the elevated latency affecting some account & position requests.

Our engineering teams are closely monitoring and working to restore normal performance. We understand the disruption this may cause and appreciate your patience. We will share another update as soon as more information becomes available.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

We are investigating elevated error rates causing timeouts for account, position, and order requests across the Broker API.