Outage in Altapay
Issues with Card Payments using Shift4 Acquirer
Resolved MinorIncident Report
The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout.
The issue has been solved, and we are monitoring the situation closely.
Components affected
Altapay Processing
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 02/09/2025 03:36PM
The issue has not reoccurred, and the Shift4 system is working nominally.
MONITORING
8 months ago - at 02/09/2025 01:11PM
The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout.
The issue has been solved, and we are monitoring the situation closely.
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