Outage in Altapay

Issues with Card Payments using Shift4 Acquirer

Resolved Minor

February 09, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout. The issue has been solved, and we are monitoring the situation closely.

Components affected

Altapay Processing

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/09/2025 03:36PM

The issue has not reoccurred, and the Shift4 system is working nominally.

MONITORING 12 months ago - at 02/09/2025 01:11PM

The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout.

The issue has been solved, and we are monitoring the situation closely.

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Move to new statuspage - https://altapay.instatus.com/ - 6 months ago

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