Outage in Altapay
Visa/Mastercard processed via Rapyd/Valitor times out
Resolved Minor
August 04, 2025 - Started 2 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts.
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Latest Updates ( sorted recent to last )
INVESTIGATING
2 months ago - at 08/04/2025 10:04AM
We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts.
IDENTIFIED
2 months ago - at 08/04/2025 10:16AM
Rapyd has confirmed that they are working on solving the processing issue.We will update you as soon as possible.Currently all Visa/Mastercard (including MobilePay transactions) processed via Rapyd is being declined.
MONITORING
2 months ago - at 08/04/2025 10:41AM
We are starting to see some transactions being processed however we are still monitoring and waiting for official confirmation
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