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Outage in Altmetric

Altmetric Explorer functionality issues

Resolved Minor
May 18, 2023 - Started almost 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing issues affecting search, registration and export functionality in the Altmetric Explorer. Our development team are currently investigating a root cause. Our next update will be before 1300 UTC on Thursday 18th May. Thank you for your patience and apologies for any disruption this incident causes.
Components affected
Altmetric Explorer for Institutions Altmetric Explorer for Publishers

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/18/2023 03:36PM

This incident has been resolved. Altmetric staff will continue to monitor all services and complete a post-incident review. We thank our customers for their patience and apologise for any disruption.

MONITORING almost 3 years ago - at 05/18/2023 10:08AM

A fix has been implemented and the issues reported resolved. We'll leave the incident open for a couple hours while we monitor to make sure there are no other issues.

INVESTIGATING almost 3 years ago - at 05/18/2023 09:30AM

We are currently experiencing issues affecting search, registration and export functionality in the Altmetric Explorer. Our development team are currently investigating a root cause. Our next update will be before 1300 UTC on Thursday 18th May. Thank you for your patience and apologies for any disruption this incident causes.

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