Outage in Ambra

InteleShare Incident

Resolved Major

April 10, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.

Components affected

Ambra Web Services Ambra Image Processing Ambra Image Viewing

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/10/2025 06:04PM

The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.

MONITORING 10 months ago - at 04/10/2025 04:54PM

The root cause has been identified, a remediation to mitigate the issue has been applied. Overall system performance has improved at this time.

We will continue to monitor the situation to ensure there are no further issues and send additional updates on any new developments.

INVESTIGATING 10 months ago - at 04/10/2025 04:23PM

At this time, our platform is experiencing a high system load. Users may experience overall slowness revolving around sending/receiving, loading of images, and UI navigation. Our engineering teams have not yet identified the root cause. We are continuing to investigate and will provide further updates as soon as possible.

INVESTIGATING 10 months ago - at 04/10/2025 03:55PM

We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.

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