Outage in Ambra
InteleShare Incident
Resolved MajorIncident Report
Summary AI Generated
On July 20, 2026, the InteleShare platform experienced login failures and slow authentication affecting Web Services, Image Processing, and Image Viewing for approximately 1.9 hours. Engineering teams resolved the issue by applying a backend configuration change to restore system stability. Service was fully restored and returned to normal levels, with a root cause analysis to follow.
We have received reports of log in issues on the InteleShare platform. Users appear to be unable to log in, or initial log in is slow. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/20/2026 03:00PM
The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.
MONITORING
6 days ago - at 07/20/2026 02:29PM
At this time, our engineering team has made a configuration change to our system backend to improve stability. Since implementing this change, the website’s frontend has been operating reliably. The root cause has been identified, and we will continue to monitor system performance.
INVESTIGATING
6 days ago - at 07/20/2026 02:04PM
Our engineering teams have not yet identified the root cause. We are continuing to investigate and will provide further updates as soon as possible.
INVESTIGATING
6 days ago - at 07/20/2026 01:41PM
Our Engineering teams are actively investigating and working to identify the root cause. We understand the urgency and we appreciate your patience as we work to address the issue.
INVESTIGATING
6 days ago - at 07/20/2026 01:11PM
We have received reports of log in issues on the InteleShare platform. Users appear to be unable to log in, or initial log in is slow. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
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