Outage in Ambra

InteleShare Incident

Major
April 25, 2025 - Started about 18 hours ago
Official incident page

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Outage Details

We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.
Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 04/26/2025 12:25PM

The issue has been identified. Our engineering team has successfully mitigated some runaway activity and is currently working through the backlog to restore optimal performance. Delays will persist until the queues are fully cleared. We appreciate your continued patience.

MONITORING about 4 hours ago - at 04/26/2025 09:21AM

The issue has been identified. Our engineering team has successfully mitigated some runaway activity and is currently working through the backlog to restore optimal performance. Delays will persist until the queues are fully cleared. We appreciate your continued patience.

MONITORING about 6 hours ago - at 04/26/2025 07:06AM

The issue has been identified. Our engineering team has successfully mitigated some runaway activity and is currently working through the backlog to restore optimal performance. Delays will persist until the queues are fully cleared. We appreciate your continued patience.

INVESTIGATING about 8 hours ago - at 04/26/2025 05:47AM

Our Engineering teams have made progress in addressing the backend service issues. We're continuing to see a reduction in queue backlogs, though the system is still experiencing some delays and login issues as we work through the accumulated backups. We anticipate these issues will continue until all queues are fully cleared. We apologize for the inconvenience and appreciate your patience as we work toward full resolution.

INVESTIGATING about 8 hours ago - at 04/26/2025 04:55AM

Our Engineering teams have made progress in addressing the backend service issues. We're beginning to see a reduction in queue backlogs, though the system is still experiencing some delays and login issues as we work through the accumulated backups. We anticipate these issues will continue until all queues are fully cleared. We apologize for the inconvenience and appreciate your patience as we work toward full resolution.

INVESTIGATING about 10 hours ago - at 04/26/2025 03:03AM

Our Engineering teams continue to actively investigate at this time. Backend services load is resulting in delays, login issues, and causing backups in our backend services queues. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.

INVESTIGATING about 11 hours ago - at 04/26/2025 02:02AM

We are continuing to investigate this issue. Backend services load is resulting in delays, login issues, and causing backups in our backend services queues. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.

INVESTIGATING about 12 hours ago - at 04/26/2025 12:58AM

Due to high load, our backend services are still experiencing delays, login issues, and backups in the queues. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.

INVESTIGATING about 14 hours ago - at 04/25/2025 11:50PM

Backend services load is resulting in delays, login issues, and causing backups in our backend services queues. We apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible.

INVESTIGATING about 15 hours ago - at 04/25/2025 10:31PM

We are currently experiencing delays in our backend services due to a backlog in our queues. Our engineering team is actively investigating the root cause of these issues and working diligently to resolve them.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service as quickly as possible.

INVESTIGATING about 16 hours ago - at 04/25/2025 09:33PM

Our Engineering teams continue to actively investigate and work to identify the root cause of these issues. As soon as further information is made available we will advise of next steps on our status page. Thank you for your patience.

INVESTIGATING about 16 hours ago - at 04/25/2025 08:54PM

Our engineering teams are focused on identifying the root cause of the incident and is dedicating all available resources to the investigation. We are working around the clock to resolve the issue and will provide updates as soon as we have more information.

INVESTIGATING about 17 hours ago - at 04/25/2025 08:19PM

We are continuing to investigate this issue.

INVESTIGATING about 17 hours ago - at 04/25/2025 08:16PM

Our engineering teams have not yet identified the root cause. We are continuing to investigate and will provide further updates as soon as possible.

INVESTIGATING about 18 hours ago - at 04/25/2025 07:44PM

Our engineering teams have not yet identified the root cause. We are continuing to investigate and will provide further updates as soon as possible.

INVESTIGATING about 18 hours ago - at 04/25/2025 07:08PM

We have received reports of issues on the InteleShare platform. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.

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