Outage in Amplify

Phone Support Service Issue

Resolved Minor
September 04, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues. We are monitoring the status page of our phone provider for updates and will relay those updates here. In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
Components affected
Amplify Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/04/2025 09:08PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/04/2025 07:46PM

Our phone service provider recently updated the status of these issues to Resolved. We are going to leave our status in Monitoring for the time being. Please feel free to continue connecting with our Support Team via phone now!

Thank you so much!

IDENTIFIED about 2 months ago - at 09/04/2025 06:45PM

Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues.

We are monitoring the status page of our phone provider for updates and will relay those updates here.

In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).

We appreciate your patience and hope this issue is resolved soon!

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