Outage in Amplify

Phone Support Service Issue

Resolved Minor

September 05, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues. We are monitoring the status page of our phone provider for updates and will relay those updates here. In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!

Components affected

Amplify Customer Support

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/08/2025 01:09AM

This incident has been resolved.

MONITORING 7 months ago - at 09/05/2025 10:10PM

Our phone service provider has implemented a fix and is monitoring the results. We have made numerous successful test calls to our system from our side.

INVESTIGATING 7 months ago - at 09/05/2025 08:41PM

Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues.

We are monitoring the status page of our phone provider for updates and will relay those updates here.

In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).

We appreciate your patience and hope this issue is resolved soon!

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