Outage in Amplify
Phone Support Service Issue
Resolved MinorIncident Report
Summary AI Generated
Amplify's phone support experienced intermittent connectivity issues for approximately 1.9 hours, preventing some inbound calls from reaching support teams. The issue stemmed from the third-party phone provider, which implemented a fix that was monitored before the incident was fully resolved. During the outage, customers were directed to alternative contact options via chat or web form.
Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect.
We are monitoring the status of this issue with our phone service provider.
In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
We appreciate your patience and hope this issue is resolved soon!
Components affected
Amplify Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/30/2026 05:08PM
This incident has been resolved.
MONITORING
11 days ago - at 07/30/2026 04:12PM
Our phone service provider has implemented a fix. We are continuing to monitor.
INVESTIGATING
11 days ago - at 07/30/2026 03:16PM
Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect.
We are monitoring the status of this issue with our phone service provider.
In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
We appreciate your patience and hope this issue is resolved soon!
Latest Amplify outages
Web Form Support Tickets - 7 days ago
Phone Support Service Issue - about 1 month ago
Amplify PD Site Accessibility Issue - 3 months ago
Scheduled Maintenance Window - 4 months ago
Scheduled Maintenance Window - 4 months ago
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