Outage in Amplitude

Charts are Slow to Load or Unavailable

Resolved Minor
August 26, 2024 - Started 4 months ago - Lasted 43 minutes
Official incident page

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Outage Details

Since 8/25 10:55PM PT, we started experiencing issues with our query capabilities and users may have seen their charts/dashboards slow to load or unavailable. Our team already identified the issue and is working on a fix. Since 11:15PM, we have partially restored query capabilities so that only data ingested after 8/24 is still missing in the chart results. No data is lost during this incident. No action is needed from customers at this time. We will post updates after 30 minutes or earlier as we recover the systems.
Components affected
Amplitude Web Reporting
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/26/2024 07:15AM

This incident has been resolved.

MONITORING 4 months ago - at 08/26/2024 07:07AM

We've restored querying on realtime data as well since 8/26 12:03AM PT.

We are continuing to monitor the situation. No data is lost and no action is required by our customers.

IDENTIFIED 4 months ago - at 08/26/2024 06:33AM

Since 8/25 10:55PM PT, we started experiencing issues with our query capabilities and users may have seen their charts/dashboards slow to load or unavailable. Our team already identified the issue and is working on a fix. Since 11:15PM, we have partially restored query capabilities so that only data ingested after 8/24 is still missing in the chart results.

No data is lost during this incident. No action is needed from customers at this time.

We will post updates after 30 minutes or earlier as we recover the systems.

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