Outage in anewhealth

MedWise Performance Issues

Resolved Minor

August 21, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more [information/regarding a timeline for resolution]. For other or urgent concerns, please contact your dedicated liaison.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 08/21/2025 07:58PM

This incident has been resolved.

MONITORING 6 months ago - at 08/21/2025 06:46PM

As of 2:40 PM ET on 8/21/2025, MedWise is operational. We apologize for the inconvenience you may have experienced and appreciate your patience as we investigated and resolved the outage. We will continue to monitor for any recurrence. Should you have accessibility issues or questions, please contact your dedicated liaison.

IDENTIFIED 6 months ago - at 08/21/2025 06:38PM

We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more [information/regarding a timeline for resolution].

For other or urgent concerns, please contact your dedicated liaison.

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