Outage in anewhealth
MedWise Performance Issues
Resolved MajorIncident Report
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information.
For other or urgent concerns, please contact your dedicated liaison.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 07/24/2025 08:55PM
This incident has been resolved.
MONITORING
7 months ago - at 07/24/2025 06:52PM
The testing and check out activities are completed, and full functionality has been restored. We will continue to closely monitor service.
IDENTIFIED
7 months ago - at 07/24/2025 06:40PM
The issue has been identified. A change was made, and checkout results are positive. The teams are still testing results at this time.
IDENTIFIED
7 months ago - at 07/24/2025 05:56PM
The technicians are diligently working on the cause for this issue. We will continue providing updates as new information is available.
IDENTIFIED
7 months ago - at 07/24/2025 03:56PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 months ago - at 07/24/2025 03:14PM
The system restart did not correct the issue. The technical team continues to triage.
IDENTIFIED
7 months ago - at 07/24/2025 02:39PM
The technical team is currently performing a system restart.
IDENTIFIED
7 months ago - at 07/24/2025 02:16PM
We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more information.
For other or urgent concerns, please contact your dedicated liaison.
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