Outage in anewhealth

MedWise Performance Issues

Resolved Major

December 23, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more [information/regarding a timeline for resolution]. For other or urgent concerns, please contact your dedicated liaison.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/23/2024 07:54PM

The fix was implemented and tested successfully. Service is now restored.

IDENTIFIED about 1 year ago - at 12/23/2024 07:07PM

The technical teams have identified the cause are in the process of implementing a fix.

IDENTIFIED about 1 year ago - at 12/23/2024 06:30PM

Technicians are still engaged troubleshooting the issue. There is no ETA on resolution.

IDENTIFIED about 1 year ago - at 12/23/2024 05:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 12/23/2024 04:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 12/23/2024 03:55PM

We are aware of an issue that is currently affecting MedWise. Our team is diligently working to resolve this as quickly as possible. We apologize for any inconvenience this is causing and will provide an update as soon as we know more [information/regarding a timeline for resolution].

For other or urgent concerns, please contact your dedicated liaison.

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