Outage in api.video

Video ingestion issue

Resolved Major
March 14, 2023 - Started over 2 years ago - Lasted 43 minutes
Official incident page

Incident Report

We are currently experiencing an issue with our transcoding cluster that started at 15:10 UTC. The issue is impacting new video transcoding and ingestion, videos may take longer to transcode. All previously ingested videos are delivering normally. Our engineering team has identified the root cause and working on resolving the issue as soon as possible We will provide an update shortly.
Components affected
api.video Video On Demand
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/14/2023 04:18PM

The issue with the ingestion and transcoding of videos is now resolved. All systems are back to a normal and operational state.

We would like to apologize for any inconvenience that has been caused during the time of the incident.

MONITORING over 2 years ago - at 03/14/2023 03:56PM

We are seeing ingestion and video transcoding returning back to normal. Currently, we are monitoring the situation and we will update as soon as the issue is completely resolved.

INVESTIGATING over 2 years ago - at 03/14/2023 03:43PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/14/2023 03:43PM

We are currently experiencing an issue with our transcoding cluster that started at 15:10 UTC. The issue is impacting new video transcoding and ingestion, videos may take longer to transcode.

All previously ingested videos are delivering normally.

Our engineering team has identified the root cause and working on resolving the issue as soon as possible
We will provide an update shortly.

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