Appspace's Public Cloud environment experienced errors and degraded performance on July 14, causing devices to fail loading content and sign-ins or requests to slow down or time out. The root cause was identified and a fix was applied, with services stabilizing shortly after. The incident was fully resolved within approximately 2.5 hours, with normal service restored by 03:05 CDT.
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Resolved — Jul 14, 03:05 CDT
This incident is now resolved. Public Cloud services are working normally again. Thank you for your patience.
Investigating — Jul 14, 00:45 CDT
We are looking into reports of errors and slow performance in the Public Cloud. Some devices may fail to load content, and some sign-ins or requests may be slow or time out. We will share an update soon.
Monitoring — Jul 14, 02:40 CDT
We have found the cause and applied a fix. Services are recovering and we are watching closely to make sure everything stays stable.
Resolved — Jul 14, 03:05 CDT
This incident is now resolved. Public Cloud services are working normally again. Thank you for your patience.
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