Outage in Ardoq

Component is Missing Workspace and Empty Reference Columns in Reports

Resolved Minor
July 08, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

Some reports, both Gremlin and Advanced, are indicating missing workspaces for reference column components, as highlighted by a red triangle with the message "component is missing workspace". Additionally, there is a report of the incoming reference column not being populated at all. Our team is investigating these issues to provide a resolution.
Components affected
Ardoq Application EU Ardoq Application US Ardoq Application UAE Ardoq Application AU

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/08/2024 05:19PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/08/2024 04:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/08/2024 11:29AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/08/2024 09:54AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/08/2024 09:53AM

Some reports, both Gremlin and Advanced, are indicating missing workspaces for reference column components, as highlighted by a red triangle with the message "component is missing workspace". Additionally, there is a report of the incoming reference column not being populated at all. Our team is investigating these issues to provide a resolution.

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