Outage in Ardoq

Asset Library Home Page Search Issue

Resolved Minor
July 29, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

A few users have reported that the asset library home page searches have not been working when assets are located within folders. When using the search box to find artifacts, nothing is found even though items matching the search string do exist. Currently, the search only returns results from higher-level assets. Our team is investigating this issue and working on a resolution. Thank you for your patience.
Components affected
Ardoq Application EU Ardoq Application US Ardoq Application UAE Ardoq Application AU
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/29/2024 07:41AM

This incident has been resolved.

MONITORING about 2 months ago - at 07/29/2024 07:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 07/29/2024 06:30AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 07/29/2024 06:28AM

A few users have reported that the asset library home page searches have not been working when assets are located within folders. When using the search box to find artifacts, nothing is found even though items matching the search string do exist. Currently, the search only returns results from higher-level assets. Our team is investigating this issue and working on a resolution. Thank you for your patience.

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