Outage in Articulate

AI Source Material uploads in Rise 360 are failing for EU customers

Resolved Minor

December 23, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We’re investigating an issue that’s affecting AI Source Material uploads in Rise 360 for customers in our EU data center. When uploading content for either course or block creation, Creators may see an error message and be unable to complete the upload. This issue only affects customers in the EU region. We'll keep you posted on our progress. We're so sorry for the trouble!

Components affected

Articulate Rise 360

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/23/2025 05:24PM

AI Source Material uploads are functioning as expected for EU Creators. Sorry for the trouble!

MONITORING about 2 months ago - at 12/23/2025 04:48PM

We’ve released a fix for the issue affecting AI Source Material uploads in Rise 360 for customers in our EU data center. Uploads are now working as expected.

We’re continuing to monitor performance to ensure stability before marking this incident as resolved.

INVESTIGATING about 2 months ago - at 12/23/2025 03:57PM

We’re investigating an issue that’s affecting AI Source Material uploads in Rise 360 for customers in our EU data center. When uploading content for either course or block creation, Creators may see an error message and be unable to complete the upload.

This issue only affects customers in the EU region.

We'll keep you posted on our progress. We're so sorry for the trouble!

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