Outage in Articulate
Rise 360: AI audio workflow not loading
Resolved MajorIncident Report
Summary AI Generated
The AI audio workflow in Rise 360 failed to load for 4.4 hours due to third-party request timeouts, preventing creators from generating or editing AI audio content. Articulate worked with their provider to resolve the timeout issue. The incident was fixed and monitored before being fully resolved.
We’re investigating an issue where the AI audio workflow isn’t loading in Rise 360.
Creators may see the workflow fail to load due to a third party request timing out. As a result, AI audio can’t be generated or edited right now in Rise 360.
We’re working with our provider to resolve the timeout and restore functionality. We’ll share another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/25/2026 07:28PM
This incident has been resolved.
MONITORING
3 days ago - at 02/25/2026 04:36PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 02/25/2026 03:10PM
We’re investigating an issue where the AI audio workflow isn’t loading in Rise 360.
Creators may see the workflow fail to load due to a third party request timing out. As a result, AI audio can’t be generated or edited right now in Rise 360.
We’re working with our provider to resolve the timeout and restore functionality. We’ll share another update as soon as we have more information.
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