Outage in Articulate
AI Assistant: Increased latency and failures across AI features
Resolved MinorIncident Report
Summary AI Generated
Articulate experienced a 6.2-hour incident where their AI service provider caused increased latency and failures across AI-powered text generation features including AI Writer, AI Course Drafts, Magic Import, quiz generation, and summarization tools. Users encountered slow responses, timeouts, failed requests, and degraded output quality, particularly with Magic Text Import which returned results that differed from expected behavior. The incident was resolved after multiple periods of recovery and renewed issues, with Articulate working with their AI provider to restore normal performance.
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features.
Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features.
AI image generation is currently working as expected.
We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/27/2026 11:04PM
This incident has been resolved.
We’ve confirmed that affected services are operating normally again. Thank you for your patience!
MONITORING
about 3 hours ago - at 05/27/2026 09:51PM
We're actively monitoring the performance and working with our provider to restore full stability.
We’ll share another update as soon as we have more information. We’re sorry for the trouble.
MONITORING
about 4 hours ago - at 05/27/2026 08:44PM
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features.
We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior.
We’re actively monitoring performance and working with our provider to restore full stability.
MONITORING
about 6 hours ago - at 05/27/2026 07:29PM
We’re seeing renewed issues with our AI service provider after a period of recovery.
Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.
MONITORING
about 6 hours ago - at 05/27/2026 06:49PM
AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.
INVESTIGATING
about 7 hours ago - at 05/27/2026 05:49PM
We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features.
We’ll share another update as soon as we have more information. We’re sorry for the trouble.
INVESTIGATING
about 8 hours ago - at 05/27/2026 04:50PM
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features.
Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features.
AI image generation is currently working as expected.
We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.
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