Outage in Atera

Atera Agent Flagged as false positive by MS Defender

Resolved Minor
September 11, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are aware that Microsoft Defender is incorrectly flagging the Atera agent as a false positive, which may temporarily prevent new agents from being installed/downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.
Components affected
Atera Agents Health

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/11/2025 01:04PM

Fix: This issue has been fully resolved in collaboration with Microsoft.
Action Required: You can now safely download and install the latest MSI installer

MONITORING about 2 months ago - at 09/11/2025 08:12AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/11/2025 07:40AM

We are aware that Microsoft Defender is incorrectly flagging the Atera agent as a false positive, which may temporarily prevent new agents from being installed/downloaded.

Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available.

We appreciate your patience and apologize for any inconvenience this has caused.

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