Outage in Atera
Service Disruption Affecting US Customers
Resolved MajorIncident Report
Summary AI Generated
Atera experienced a 3.4-hour service disruption affecting US customers' ability to access newly created tickets, with impacts to the Helpdesk, Admin Console GUI, and Main Dashboard. The issue was identified and resolved, with the team monitoring to confirm full recovery.
Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 04/02/2026 10:50PM
The issue has been identified and resolved.
MONITORING
about 6 hours ago - at 04/02/2026 09:38PM
The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.
INVESTIGATING
about 6 hours ago - at 04/02/2026 09:04PM
We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.
INVESTIGATING
about 8 hours ago - at 04/02/2026 07:26PM
Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.
Latest Atera outages
Intermittent login issues - 25 days ago
PSA Ticketing page - 25 days ago
Auth0 Login fail issue - about 1 month ago
Degraded / Slow GUI performance - about 2 months ago
Stability issues for EU & UK regions - 3 months ago
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