Outage in Atera
Degraded Login Performance
Resolved MinorIncident Report
Summary AI Generated
Atera's Admin Console GUI experienced degraded login performance for approximately 25 hours, leaving some users unable to sign in or facing significant loading delays. The root cause was traced to a database-level issue, which was addressed through targeted changes to resolve the performance degradation. The incident was fully resolved after a period of monitoring confirmed stability.
We are currently experiencing slow or failing logins. Some users may be unable to sign in or may see long loading times. Our team is investigating and we will share an update shortly.
Components affected
Atera Admin Console GUITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/20/2026 07:34AM
This incident has been resolved.
MONITORING
5 days ago - at 10/19/2026 06:56PM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 10/19/2026 02:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 10/19/2026 07:37AM
We made some changes at the database level to address the performance issue. We are now closely watching the results and will provide another update soon.
IDENTIFIED
5 days ago - at 10/19/2026 06:57AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 days ago - at 10/19/2026 06:27AM
We are currently experiencing slow or failing logins. Some users may be unable to sign in or may see long loading times. Our team is investigating and we will share an update shortly.
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